By Victoria Ed-Benason / VALE-B · 5 November 2026
Start with the exact product, rather than a lookalike
A photograph is a useful starting point, but similar packaging does not establish that two products are the same. Note the brand, full product name, variant and pack size. A familiar-looking bottle may contain a different formula or a different quantity. If a particular version matters to you, include a photograph of its label and say whether alternatives are acceptable. For makeup, add the shade name or number; for a haircare set, list the pieces you expect it to contain. This gives the person preparing your quote something specific to confirm.
Ask what will actually be supplied
A category image shows the kind of item you can enquire about. It is not a promise that every pictured product is in stock. Ask for the exact item description, pack contents and current availability. If an item has to be sourced, establish when the seller expects to confirm it and what happens if it becomes unavailable. Where authenticity matters, ask what information the supplier can provide about the product and its supply route. Do not treat an attractive photograph, a confident caption or a low price as proof on its own.
Read the label before committing
Check the listed ingredients, directions, warnings and any relevant date or storage information for the exact item being offered. If a detail is missing from the listing, request a clear label photograph. Think about how quickly you expect to use the product and whether you need one unit or a set. This is a buying checklist, not a recommendation that a particular formula will suit your skin or hair. Questions about a reaction, a skin condition or product suitability belong with an appropriately qualified professional.
Compare the complete purchase
Put the quantity, pack size, currency, delivery charge and any other stated costs beside each quote. Comparing a small bottle with a larger bottle by headline price alone can give a misleading impression of value. Check the delivery estimate, when that estimate starts and how the product will be packed. Before paying, read the seller’s cancellation and return terms, including any conditions for opened products. Keep the agreed description and your order confirmation together so you can refer to them if the wrong item arrives.
Send one enquiry that is easy to answer
A useful message might read: “I’m looking for [brand and full product name], [variant or shade], [pack size], quantity [number]. Delivery is to [destination], ideally by [date]. Please confirm availability, the total cost, estimated delivery and the applicable return terms. Please check with me before substituting another item.” If you are considering several products, put them in one list. VALE-B’s enquiry form lets you include more than one category, so you can discuss beauty, haircare and other merchandise together without starting a separate conversation for every item.